Phantom Echo

Your data

Delete your Phantom Echo account

You can permanently delete your Phantom Echo account (by Phantom Echo Inc.) and its data at any time.

Option 1: in the app

  • Open Phantom Echo and go to Profile.
  • Tap Delete account.
  • Type DELETE to confirm. You'll be signed out and deletion starts straight away.

Option 2: by email

If you no longer have the app, email privacy@phantomechoinc.us from any address with the subject "Delete my account". Include the phone number registered to your account. We may ask you to confirm by SMS that the account is yours, then we'll process the request within 30 days.

What we delete

  • Your profile: name, phone number, photo, email and verification status.
  • Your location history, presence data and emergency contacts.
  • Your circle memberships, chat messages and push notification tokens.
  • Media you uploaded, unless it's covered by the exceptions below.

What we may keep, and for how long

  • Records of SOS alerts and Spotter reports, and media attached to them, may be kept for up to 90 days when needed to investigate abuse or fraud or to help a legal inquiry. They are then deleted or anonymised.
  • Anonymised, aggregated statistics, such as area risk levels, which can't identify you.
  • Information we must keep by law, only for as long as the law requires.

Deleting your account doesn't cancel a paid subscription. Cancel it in your App Store or Google Play settings to stop future charges. Read more in our Privacy Policy.